Kiss918 App Privacy Policy – User Data Protection

Kiss918 app collects various types of personal data when you register and use our platform. This collection is carried out transparently and only for the purposes stated in this policy.

We not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. The data collected is the minimum necessary to provide you with a safe and quality service.

Every piece of data we collect has a clear and lawful purpose. kiss918 app uses your personal data for the following purposes:

• Account management: To create, verify, and manage your member account, including secure login and two-factor authentication.
• Transaction processing: To process deposits, withdrawals, and all financial transactions accurately and securely through your preferred payment method.
• Identity verification (KYC): To meet anti-money laundering (AML) compliance requirements and verify that you meet our platform's minimum age requirement.
• Customer support: To respond to inquiries, resolve complaints, and provide you with effective technical support.
• Platform security: To detect and prevent fraud, account abuse, money laundering, and other suspicious activities that could compromise your security.
• Service communications: To send important notifications regarding your account, transactions, policy changes, or service disruptions that affect you.
• Platform improvement: To analyse aggregated and anonymised usage patterns in order to improve our platform's performance, interface, and user experience.
• Legal compliance: To fulfil applicable legal obligations and cooperate with authorities when required by law.

Kiss918 app processes your personal data on valid legal grounds. Depending on the type of processing, the bases we rely on are as follows:

• Contract execution: Processing necessary to fulfil the service agreement between you and kiss918 app — such as processing your deposits and withdrawals.
• Legal obligation: Processing necessary to comply with applicable laws, including KYC and AML requirements.
• Legitimate interests: Processing for the purposes of platform security, fraud prevention, and service improvement, provided these interests do not override your fundamental rights.
• Consent: For optional marketing communications and the use of certain cookies, we require your explicit consent, which can be withdrawn at any time.

Kiss918 app does not sell or rent your personal data to anyone. However, there are certain situations where we need to share information with trusted parties to operate our services:

• Payment processing providers: Required financial data is shared with partner banks and digital wallet providers to process your transactions. They are bound by strict confidentiality agreements.
• Technology service providers: Companies that help us operate the platform, such as server hosting providers and cybersecurity services. They are only permitted to use your data for the purposes we have specified.
• Legal authorities: We will disclose your data to government authorities or law enforcement when required by law, court order, or valid legal process.
• Licensed game providers: Minimum information required to enable access to third-party games within our platform, subject to the respective provider's privacy policy.

All third parties we work with are bound by strict data protection agreements and are only permitted to process your data according to our instructions. We are not responsible for the privacy practices of third-party websites or applications that are not under our control.

Kiss918 app uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues. This data is collected anonymously.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate for the purpose of continuous platform improvement.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of your experience on Kiss918 App. More information on managing cookies can be found in your respective browser settings.

Kiss918 app invests seriously in security infrastructure to ensure your data remains safe at all times. The following are the key protection measures we have implemented:

• Encryption of data in transit: All data transmitted between your device and our servers is protected by TLS 1.3 — the latest encryption standard in the industry.
• Encryption of data at rest: Personal and financial data stored in our databases uses AES-256 encryption, ensuring data remains unreadable even if systems are accessed without authorisation.
• Access controls: Access to user data is restricted to staff who genuinely require it, with strict permission controls and comprehensive audit logs.
• 24/7 security monitoring: Our automated monitoring system operates around the clock to detect and respond to any security threats in real time.
• Periodic penetration testing: We conduct regular security testing by independent experts to identify and address any vulnerabilities in our systems before they can be exploited.
• Data backup: Your data is automatically and regularly backed up to secure, separate locations, ensuring no data loss in any emergency.

Your personal data is retained for as long as necessary for the purposes stated in this policy, or as required by applicable law. Generally, active account records are kept throughout the active account period and for at least 5 years after account closure for legal compliance purposes.

You have the following rights regarding your personal data held by Kiss918 App. To exercise any of these rights, contact our team via the channels stated in Section 11.

• Right of access: You have the right to obtain a copy of the personal data we hold about you, along with information on how it is used. Such requests will be processed within 14 business days.
• Right to rectification: If any personal data we hold is inaccurate or outdated, you have the right to request immediate correction. It is important to ensure the information in your account is always kept up to date.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited in situations where we are legally required to retain that data.
• Right to restrict processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider if desired.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of prior processing.

Kiss918 app is a gaming platform exclusively for users who are of age 18 years and above only. We do not intentionally collect or process personal data from underage individuals.

During registration, all prospective members are required to confirm that they have reached the legal age. Our KYC verification process is designed to ensure compliance with this age requirement.

If you believe we have inadvertently collected data from someone under the age of 18, please contact us immediately. We will take prompt action to delete the information and close the relevant account.

Your personal data may be transferred to and stored on servers located outside Malaysia in certain circumstances — for example, for data backup purposes or when we use the services of international technology providers.

For any cross-border data transfers, Kiss918 App ensures a level of protection equal to or higher than that required by Malaysian law. This is achieved through:

• Binding data processing agreements with recipient parties
• Security assessment of all international service providers
• Data encryption prior to transfer to overseas locations
• Data access restriction based on the minimum necessity principle

Kiss918 app reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you via in-platform notification or email at least 14 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the last date this Privacy Policy was amended. Your continued use of our platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information. A version history of the Privacy Policy can be requested through our support team.

If you have any questions, concerns, or wish to exercise your data privacy rights, please contact our Data Protection Officer (DPO) through the following channels. We are committed to responding to all privacy enquiries within 3 business days.

For more information on your rights and responsibilities as a member, please also review Terms and Conditions and page Responsible Gaming ours.

This Privacy Policy was last updated on 1 January 2026. Kiss918 App reserves the right to update this policy at any time. The latest version is always available on this page.